Returns Policy

If your product is damaged, defective, incorrect or incomplete at the time of delivery, please file a return request on the app or website within 15 days of the delivery date.
For selected categories, we accept a change of mind: Men’s Fashion, Women’s Fashion, Men’s bags, Women’s bags, Luggage & Suitcase, Bedding, Bath. Exceptions are women's intimate apparel, men's innerwear, swimwear, eyewear, jewellery, watches, duffel bags, shoe-care.

For device related issues after usage or the expiration of the return window, seller warranty or brand warranty could be given by the seller. For seller warranty, please contact the seller. The contact details of the seller can befound on the invoice. For brand warranty, please refer to the Brand Contact List. For more information on warranty claims please view our Warranty Policy.

Issuance of Refunds

If your product is eligible for a refund, you can choose your preferred refund method based on the table below. The shipping fee is refunded along with the amount paid for your returned product.

The time required to complete a refund depends on the refund method you have selected. Once we have received your product (2-3 working days) and it has undergone a quality control (1-2 working days), the expected refund processing times are as follows:

Please note that this policy does not apply to elozaa.com Global products.

Payment Method	Refund Option	Refund Time
All	Refund Voucher	1-2 working days
Debit or Credit Card	Debit or Credit Card Payment Reversal	9-10 working days
bKash	Bank Deposit / Mobile Payment Reversal	7 working days
Cash on Delivery (COD)	Bank Deposit	4-5 working days
Elozaa.com Voucher	Refund Voucher	1-2 working days

Important Note: The Voucher discount code can only be applied once. The leftover amount will not be refunded or used for next purchase even if the value of order is smaller than voucher value.

Return Policy Page

Returns Policy

Issuance of Refunds

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